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Of course its personal, thats what makes (small) business great

We may not have met Don Vito Corleone, but how many times have we heard the expression “It’s not personal, its just business” The context in which we hear this is usually one where the speaker is attempting to make us feel better about the bad news he or she has just delivered. Who amongst…

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Do you really WANT control?

Lots of people say they behave in a certain way because they want to be in control, but do they? And are they? There are plenty of times when I definitely do not want to be in control. Like when I am taking an airline flight for example. What I do want though is to have…

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Doing Something is nearly always better than doing nothing

I bang on a lot about reluctance to change, change management, taking control, having the courage to act. In the end to be successful at any endeavour, you need to DO something. When I was a kid, a popular toy for boys was Action Man, an English answer to the American G.I. Joe. I never…

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Erase The Negative

Have you ever thought about the impact your mood has on those around you?Some people are happy being miserable, but what about how this affects co-workers, colleagues, staff, friends? I have a golfing buddy who regularly spends 4 hours complaining about how terribly he is playing, only to score 38 points and win the day.…

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The Customer is NOT always right

It may have been Harry Gordon Selfridge, the prominent British retailer who popularised the slogan, “the customer is always right”. In my view though, Mr Selfridge was not entirely right himself. Whilst everyone in business needs to treat the opinions of customers or clients seriously, they are not always right, I know I have met…

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I Love Mowing!

I have a secret, I love mowing. Not the kind of mowing that involves the struggling to push the Victa zip-start, but the kind that involves sitting behind the wheel of something like this. Good thing I do, my mower has a little gauge that tells me I have spent 665 hours driving it. My…

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The 3 “F”s of Change

“If you are miserable NOW, but not willing to change, you’ve got a problem” One of the reasons why many people seem to be stuck in their present situation is that they are unable to face change. There is no doubt that in order to improve our circumstances, be it in our business or our…

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Lucky or Fortunate?

I sit on my back deck, look out at my little piece of paradise, and think how fortunate I am. Very often visitors to our place will tell us how lucky we are to have it, but I can tell you luck had nothing to do with it. In my mind, there is a great…

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Are you taking the right path?

I love The Lord Of The Rings by J R R Tolkien. I first read the book in Year 9 at high school (too many years ago to divulge when that was!) and when I finished it, I immediately started at page one and read it again so transported was I. I must have re-read…

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Are you hoping for an upgrade?

I was talking to a friend the other day about her upcoming holiday. “We only booked economy, but we’re hoping for an upgrade” she said. Because the lady concerned is a good friend, and I didn’t want to offend or insult her, I just smiled. What I really wanted to point out was that she…

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