Category Archive for: Business

The Other Person In The Room

When you have a conversation with a business owner, it is vital to consider the other person in the room – the business.   The business is a very demanding person, both of me as an adviser, and as a life partner of the “real” people in the room. I always think of her as…

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Who Doesn’t Need A Coach?

I have used business coaches for more than 30 years. Very few are currently engaged in my profession or businesses (they’re coaches, right? – in the business of coaching) Without exception, all of these coaches have added significant value to me and my business. The very best of them have changed the way I think…

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What Won’t You Do?

The measure of a good business is not only in what the business promises it will deliver to its clients. Customers are also interested in what you WON’T do. As a customer approaching a new business, there is a level of fear and trepidation in connection with the experience. This is why online review sites…

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The Next One

For years I have been fascinated by this guy. I have written about him, presented about him, made videos involving him, read several books about him and watched lots of documentaries. I had the good fortune to see him and the Stones a year or two ago, and they, and in particular Keith, were in…

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Value Is In The Eye Of The Consumer – Beware, the Advice Professions

Back in the day, there was a significant movement in the accounting profession which was commonly referred to as “value-based pricing” Some in that profession took this to mean that they no longer needed to worry about how much they could charge a client, it was all going to be taken care of by convincing…

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My Business Is My Super – Isn’t It?

When we commit all of our resources, family, financial and emotional to our business, there had better be a reward at the end which we and those dearest to us can enjoy. As business owners there are rewards in just the doing, which we get to enjoy, but our families don’t (well not always anyway).…

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Professional Loneliness

I grew up during a period when if you uttered the phrase “Every Picture Tells a Story” someone would almost magically reply “Don’t It”. (much like there is only one possible response to “Am I Ever Going To See Your Face Again”). I was listening to the album for the umpteenth time the other day,…

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On Professionalism

A professional is true to his beliefs Professionals are not swayed by popular opinion Professionalism is having the courage to tell your client something they don’t want to hear.   A professional seeks to add value Professionals do not accept payment for doing nothing Professionalism is advising your client to terminate  your services when you…

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Two Approaches to Gardening

My wife and I have two very different approaches to our garden. My view of the garden is a series of tasks which need to be completed so that I can spend some time enjoying the sunshine outside, preferably with a glass of something and a small plate of cheese. In Kathy’s view, the tasks…

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The Ultimate KPI

There is a whole industry out there engaged in assisting businesses to set Key Performance Indicators as a means of encouraging desired behaviour and alignment with an organisation’s goals and objectives. For me, there is really only one KPI. “Turn up each day ready to work, and do your job”. Now I understand that this…

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