In many service-based businesses, in the trades, in the professions, or in any business where the labour of a human is involved in the delivery of the service, there is often the notion that the person delivering the service is…
adminAugust 22, 2018
When you have a conversation with a business owner, it is vital to consider the other person in the room – the business. The business is a very demanding person, both of me as an adviser, and as a…
adminMarch 8, 2018
In business we all get very tied up in the moment, in pursuing the next sale or delivering the next order. It is very easy for us to forget at times (or choose to forget) some simple truths which remembering…
adminFebruary 16, 2018
The measure of a good business is not only in what the business promises it will deliver to its clients. Customers are also interested in what you WON’T do. As a customer approaching a new business, there is a level…
adminNovember 14, 2017
Your home is the best investment you will ever make, didn't he? I know mine did. Let’s get this straight, your home is not really an investment at all. It produces no income, and whilst it may appreciate in value,…
adminOctober 18, 2017
Back in the day, there was a significant movement in the accounting profession which was commonly referred to as “value-based pricing” Some in that profession took this to mean that they no longer needed to worry about how much they…
adminSeptember 6, 2017
There are lots of misunderstandings when it comes to the advice that financial advisers can offer. At the heart of the misunderstanding is the misconception that financial advisers only “sell” investments or life insurance. The natural progression of this from…
adminAugust 30, 2017
I first met Keith (name changed to protect the guilty) about 5 years ago. He had recently moved to the area and was working part-time in a local retail outlet. His wife also worked full time in retail, but in…
adminAugust 23, 2017