I bang on a lot about reluctance to change, change management, taking control, having the courage to act. In the end to be successful at any endeavour, you need to DO something. When I was a kid, a popular toy…
Have you ever thought about the impact your mood has on those around you?Some people are happy being miserable, but what about how this affects co-workers, colleagues, staff, friends? I have a golfing buddy who regularly spends 4 hours complaining…
It may have been Harry Gordon Selfridge, the prominent British retailer who popularised the slogan, “the customer is always right”. In my view though, Mr Selfridge was not entirely right himself. Whilst everyone in business needs to treat the opinions…